Shipping policy
Shipping rates are provided as per provider and will be seen at the checkout.
Royal Mail tracked 24
Royal Mail Tracked 48
Free shipping for orders over £30 and over £4.99, from 3-5 business days.
International Shipping to the European Union (EU)
We are delighted to welcome customers from across Europe! To make your shopping experience as seamless as possible, we ship all EU orders using a Postal Delivered Duties Paid (PDDP) service via Royal Mail.
What this means for you:
- No Surprise Fees: All local import VAT and the mandatory EU customs clearance levies are calculated and charged directly at our checkout.
- Doorstep Delivery: You will not receive any unexpected customs bills, handling fees, or tax demands from your local post office before your parcel can be delivered.
- Delivery Times: Orders shipped to Europe typically arrive within 5 to 11 business days. All items are dispatched in plain, unbranded, high-security packaging to ensure your handmade jewellery arrives safely.
Returns & The EU 14-Day Cooling-Off Period:
Under EU consumer laws, you have the right to return your jewellery items for any reason within 14 days of delivery.
Under EU consumer laws, you have the right to return your jewellery items for any reason within 14 days of delivery.
- Please note: For hygiene reasons, earrings and body piercings cannot be returned unless they arrive damaged or faulty.
- The buyer is responsible for covering the cost of international return postage to our UK studio. We highly recommend using a tracked service.